Returns Policy for Woof Books PTY LTD

Effective Date: 07/12/2023

Thank you for choosing Woof Books PTY LTD. We strive to provide you with the best selection of books and outstanding service. To ensure transparency and clarity, please note that we do not accept returns or exchanges for any purchases made through our bookstore.

1. No Returns or Exchanges

We regret to inform you that all sales at Woof Books PTY LTD are final. We do not offer returns or exchanges for any products, including books and other merchandise, except in the case of a defective or damaged item (see Section 2 for details).

2. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact our Customer Service team at tammy@woofbooks.com.au within 14 days of receiving your order. To expedite the process, please include your order number, a description of the issue, and photographs of the damaged or defective item.

Upon verification, we will provide instructions on returning the item, and you may choose between a replacement (if available) or a refund.

3. Cancellations

Once an order is placed and confirmed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

4. Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact our Customer Service team at tammy@woofbooks.com.au. We are here to assist you and provide any necessary information.

5. Changes to Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation. We appreciate your business and hope you enjoy your literary selections from Woof Books PTY LTD.